Privacy Policy

This Privacy Policy describes how Top Houston Plumber ("we," "us," or "our") collects, uses, and shares information about you when you visit our website at tophoustonplumber.com or contact us for plumbing services in Houston, TX. By using our website or submitting your information through any form, you agree to the practices described in this policy.

If you have questions about this policy or how your data is handled, please contact us directly at (713) 379-8568.

1. Information We Collect

We collect information in two ways: information you provide directly to us, and information collected automatically when you visit our website.

Information You Provide Directly

When you contact us through our website contact form, by phone, or by any other means, we may collect:

• Your full name
• Phone number
• Email address
• Service address or zip code in Houston, TX
• Description of your plumbing issue or service request
• Any other information you voluntarily provide in a message or conversation

Information Collected Automatically

When you visit our website, certain technical information is collected automatically through standard web technologies. This may include:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search query that brought you to our site
• Date and time of your visit
• Device type (desktop, mobile, tablet)

This automatic data is collected through cookies and similar tracking technologies, and may be processed through third-party analytics tools such as Google Analytics.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide plumbing services: Responding to your service requests, scheduling appointments, and dispatching plumbers to your Houston location
• To communicate with you: Returning phone calls, answering questions, and following up on service requests you have submitted
• To improve our website: Understanding how visitors use our site so we can make it more useful and easier to navigate
• To manage our business operations: Maintaining records, processing service history, and supporting internal business functions
• To comply with legal obligations: Meeting any applicable legal, regulatory, or compliance requirements

We do not sell your personal information to third parties. We do not use your information for unsolicited marketing communications beyond reasonable follow-up related to a service request you initiated.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service fulfillment: If a specific service requires coordination with a subcontractor or specialist, we may share your name, contact information, and service address with that party solely for the purpose of completing your job
• Analytics providers: We may share anonymized, non-identifiable usage data with tools like Google Analytics to understand website traffic and performance
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change and your continued use of our services constitutes acceptance

4. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve functionality and gather analytics data. Cookies help us understand which pages are most visited, how long users stay on the site, and which content is most useful to our visitors in Houston and the surrounding area.

Types of cookies we may use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand visitor behavior through tools like Google Analytics
• Preference cookies: Remember your settings or interactions for a smoother experience

You can control cookie settings through your browser. Most browsers allow you to refuse or delete cookies. Note that disabling cookies may affect the functionality of certain parts of our website. For more information about Google Analytics and how to opt out, visit tools.google.com/dlpage/gaoptout.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purpose for which it was collected — primarily to provide and follow up on plumbing services — or as required by applicable law. Contact form submissions and service records are typically retained for a period consistent with standard business recordkeeping practices.

When personal data is no longer needed, we take reasonable steps to securely delete or anonymize it.

6. Data Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately at (713) 379-8568.

7. Third-Party Links

Our website may contain links to third-party websites such as Google Maps, review platforms, or social media profiles. These third-party sites have their own privacy policies, and we have no control over their content or practices. We encourage you to review the privacy policy of any third-party site you visit through a link on our website.

8. Children's Privacy

Our website and services are intended for adults seeking plumbing services in the Houston, TX area. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted personal information to us without parental consent, please contact us and we will take prompt steps to remove that information.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-out: Opt out of any non-essential communications from us

To exercise any of these rights, please contact us by phone at (713) 379-8568. We will respond to your request within a reasonable timeframe.

10. Texas Residents

If you are a resident of Texas, you may have additional rights under the Texas Data Privacy and Security Act (TDPSA) or other applicable Texas laws regarding the collection, use, and disclosure of your personal data. We are committed to honoring those rights. To make a data request as a Texas resident, please contact us directly and we will work with you to address your request promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

12. Contact Us About This Policy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

• Business Name: Top Houston Plumber
• Phone: (713) 379-8568
• Website: tophoustonplumber.com
• Location: Houston, TX

We are committed to addressing your privacy concerns and will respond as promptly as possible.